Refund Policy

Who you are buying from

SpoorBase is operated by Liron Carmeli. Orders are processed by Paddle.com, our Merchant of Record, which handles payment, billing and refunds for every SpoorBase purchase.

Payments are non-refundable

All Premium payments are final and non-refundable. This applies to monthly and annual plans, to first payments and renewals, and to periods that are partly used or unused, including when you cancel, switch to Free or delete your account before the period ends.

Cancelling your subscription

You can cancel at any time from Account settings. Cancelling stops all future renewals, and Premium stays active until the end of the period you have already paid for. To avoid the next charge, cancel before your renewal date.

Exceptions

Duplicate charges and billing errors are refunded in full.

Nothing in this policy limits rights you have under the consumer protection law of the country where you live. Where that law gives you a right to cancel and receive a refund that cannot be waived, that right applies. Paddle's Buyer Terms and refund policy also apply to every order.

How to contact us

For a billing error or any question about a charge, email spoorbase.business@gmail.com with the email address on your account and the order number from your receipt. You can also contact Paddle directly using the link in your receipt email or at paddle.net.